Terms of service

Welcome to Fragrances from Sethu (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website [www.ffsonline.in] and any purchases made through our store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Account Terms

To access certain features of our website, you may be required to create an account or provide personal information.

You agree to:

  • Provide accurate and complete information when creating an account

  • Maintain the confidentiality of your account credentials

  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on Fragrances from Sethu are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Modify product prices without prior notice

  • Correct pricing errors if they occur

  • Cancel orders placed with incorrect pricing

Payments are securely processed through third-party payment gateways. By completing a purchase, you agree to provide accurate billing and payment information.

If a payment is declined or fails, the order will not be processed.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and information on our website are accurate and up to date.

However:

  • Minor variations in packaging, labeling, or design may occur

  • Colors may appear slightly different depending on screen settings

We make every effort to represent our products accurately but cannot guarantee that every detail will be exactly as displayed.

4. Order Acceptance

Once you place an order, you will receive an order confirmation email or message.

However, this confirmation does not guarantee acceptance of your order. We reserve the right to:

  • Refuse or cancel any order

  • Limit or restrict quantities purchased

  • Cancel orders suspected of fraud or unauthorized activity

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

5. Shipping and Delivery

Orders are typically processed within [1–3 BUSINESS DAYS] after payment confirmation.

Estimated delivery times:

  • Metro cities: [3–5 BUSINESS DAYS]

  • Other locations: [4–7 BUSINESS DAYS]

Delivery times may vary depending on location, courier service availability, and external factors such as holidays or weather conditions.

Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by incorrect addresses.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Generally:

  • Products must be unused, unopened, and in original packaging to qualify for returns

  • Return requests must be made within [24 Hrs] of receiving the order

Refunds will be issued to the original payment method once the returned product has been inspected and approved.

For assistance with returns, please contact [support@ffsonline.in].

7. Prohibited Uses

You agree not to use the website or services for any unlawful or prohibited purpose, including but not limited to:

  • Violating any local, national, or international law

  • Engaging in fraudulent or deceptive activities

  • Attempting to gain unauthorized access to our systems

  • Transmitting viruses, malware, or harmful code

  • Interfering with the security or functionality of the website

Violation of these terms may result in termination of access to our services.

8. Limitation of Liability

To the fullest extent permitted by law, Fragrances from Sethu shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our website

  • Delays in delivery

  • Product availability issues

  • Technical errors or interruptions

Our total liability shall not exceed the amount paid by the customer for the product in question.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is the property of Fragrances from Sethu unless otherwise stated.

You may not reproduce, distribute, modify, or use our content without prior written permission.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts located in [Ghaziabad, Uttar Pradesh, India].

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Fragrances from Sethu

Email: [support@ffsonline.in]