Refund policy
At Fragrances from Sethu, customer satisfaction is very important to us. We aim to provide high-quality fragrances and a reliable shopping experience. If you encounter any issues with your order, we are here to help.
1. Return Eligibility Criteria
To be eligible for a return, the following conditions must be met:
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The product must be unused, unopened, and in its original packaging.
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The original seal must remain intact.
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The item must not show signs of use, damage, or tampering.
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The return request must be made within the allowed return timeframe.
Due to the nature of fragrance products, we maintain these guidelines to ensure product safety and authenticity.
2. Return Timeframe
If you wish to request a return, you must notify us within [24 hrs] of receiving the product.
To initiate a return, please email [support@ffsonline.in] with the following details:
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Order number
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Product name
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Reason for return
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Photos of the product and packaging (if applicable)
Our team will review your request and guide you through the next steps.
3. Refund Process and Timing
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method used during purchase.
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Refund processing may take [REFUND PROCESSING TIME - 3-5 business days] depending on your payment provider.
Shipping fees are generally non-refundable, unless the return is due to an error on our part.
4. Exchange Options
If you receive a product that is damaged, defective, or incorrect, we may offer an exchange or replacement depending on product availability.
To request an exchange, please contact [support@ffsonline.in] within [24 hrs] of delivery and provide photos of the issue.
Once verified, we will arrange a replacement shipment where applicable.
5. Damaged or Defective Products
If your product arrives damaged or defective:
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Contact us within [24 hrs] of receiving your order.
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Send clear photos or videos showing the issue along with your order number.
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Our team will review the claim and arrange a replacement or refund if the claim is valid.
We may request that the product be returned before issuing a replacement or refund.
6. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
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Opened or used perfumes
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Products with broken seals
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Products damaged after delivery due to misuse
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Gift cards or promotional items
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Items purchased during special clearance sales (if specified)
7. Return Shipping Costs
Return shipping costs will depend on the reason for the return:
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If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost.
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If the return is due to customer preference or change of mind, the customer may be responsible for return shipping charges.
We recommend using a trackable shipping method when returning items.
8. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Fragrances from Sethu
Email: [support@ffsonline.in]