Privacy policy

At Fragrances from Sethu ("we", "our", "us"), accessible at [www.ffsonline.in], protecting your privacy and personal information is a priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect certain types of information including:

Personal Information

This may include:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party payment gateways)

  • Order history and purchase details

Automatically Collected Information

When you browse our website, we may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and browsing behavior

  • Referring website or source

This information helps us understand how customers interact with our website and improve the overall user experience.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders

  • Communicating with you about your purchases or inquiries

  • Providing customer support

  • Improving our website, products, and services

  • Sending order updates and notifications

  • Preventing fraudulent transactions and ensuring security

  • Sending promotional emails or offers (only if you opt in)

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Provide relevant advertising and promotions

You may choose to disable cookies through your browser settings, though some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services to operate our store and provide services, including but not limited to:

  • Payment gateways (for secure payment processing)

  • Shipping and logistics providers

  • Analytics services (such as Google Analytics)

  • Marketing and email platforms

These third parties only receive the information necessary to perform their services and are required to protect your data.

Please note that once you leave our website or are redirected to a third-party platform, their privacy policies will apply.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information.

Our website uses secure technologies and encryption protocols to protect your data during transmission and storage. However, while we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is completely secure.

6. Customer Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

  • Request information about how your data is used

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the updated “Last updated” date.

9. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

Fragrances from Sethu

Email: [support@ffsonline.in]