Shipping policy

At Fragrances from Sethu, we are committed to delivering your fragrances safely and efficiently. This Shipping Policy explains our shipping methods, delivery timelines, and what you can expect after placing an order with us.

1. Order Processing Time

All orders placed on Fragrances from Sethu are processed within [PROCESSING TIME - 24hrs excluding Weekend] after payment confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional periods or high demand, processing times may be slightly longer.

Once your order is processed, it will be dispatched for delivery.

2. Shipping Methods Available

We ship orders through reliable courier and logistics partners to ensure safe and timely delivery.

Shipping methods may include:

  • Standard Delivery

  • Express Delivery (if available at checkout)

The available shipping option will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Metro cities: [3-5 BUSINESS DAYS]

  • Other locations: [4-7 BUSINESS DAYS]

Please note that delivery timelines are estimates and may vary depending on:

  • Courier partner schedules

  • Remote delivery locations

  • Weather conditions

  • Public holidays or unforeseen logistics delays

4. Shipping Costs

Shipping charges will be calculated and displayed during checkout.

Example:

  • Standard Shipping: [SHIPPING COST - Free]

  • Express Shipping: [Shipping charge if applicable]

Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp.

This allows you to track your shipment in real time through the courier partner’s tracking page.

If you do not receive tracking details within [24–48 hours] after dispatch, please contact us at [support@ffsonline.in].

6. Delivery Issues and Delays

While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Weather disruptions

  • Courier network delays

  • Incorrect or incomplete shipping addresses

  • Remote delivery locations

If your package is significantly delayed or appears lost, please contact us at [support@ffsonline.in] and we will assist you in resolving the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to redirect the package.

In such cases, additional shipping charges may apply for reshipment.

8. International Shipping

Currently, international shipping is [NOT AVAILABLE].

If international shipping is available:

  • Delivery times may vary depending on the destination country and customs procedures.

  • Customers are responsible for any customs duties, taxes, or import charges required by their country.

For international shipping inquiries, please contact [support@ffsonline.in] before placing your order.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Fragrances from Sethu

Email: [support@ffsonline.in]